FAQ

 

  • All our exquisite pieces are meticulously handcrafted in Melbourne.

  • We entrust Australia Post for the safe and swift delivery of your orders.

  • Each piece is created with lots of love and dedication. Please allow 2-4 business days for products to be made before shipment.

  • Once your order has been dispatched, you will automatically receive tracking details via email.

  • If you need a piece urgently, please email us at 💌 moods.by.a@gmail.com and we’ll make every effort to prioritize your order and have it shipped to you as quickly as possible.

National Orders:

  • Standard shipping  2-7 business days - $10.00
  • Express shipping 1-3 business days - $14.00
  • For orders exceeding $200, we are pleased to offer free standard shipping.

International Orders:

  • Our prices are listed in Australian Dollars.
  • All international orders are dispatched via Australia Post, with a flat-rate shipping fee of $30 Australian Dollars, inclusive of tracking.
  • Please note that duties and taxes are NOT included in the total at checkout. We recommend referring to your country's government website for more information.
  • Please allow on average 10-20 business days to receive your international order.

Returns:

Due to the unique and often one-of-a-kind nature of our materials, all purchases are final and non refundable, unless its a faulty item.

We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewellery at 💌 moods.by.a@gmail.com to discuss possible options. We repair for free, however postage costs must be paid in full by the buyer when sending the product back. We are happy to replace any damaged jewellery for free within 30 days of receiving the product.

Please contact us by email to enquire about our 30 day warranty period.

NOTE! Manufacturing faults DO NOT include: broken chain; chipped, cracked or broken pearl, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading. 

Conditions for returned items:

  1.  All returned faulty items will undergo inspection and quality assurance checks, and acceptance for a refund remains at the discretion of moods by A.
  2. If you are returning an item for refund or repair, the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced. Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.
  3. Items will be resent to the buyer after repairs at the cost of moods by A, unless the item is considered deliberately damaged or worn.

Due to hygiene conditions, we are unable to accept returns or exchanges on any earrings.

Moods by A jewellery do NOT accept responsibility for items damaged or lost in transit.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at moods.by.a@gmail.com

For any queries or assistance regarding exchanges and returns, please do not hesitate to contact us at  💌 moods.by.a@gmail.com

We appreciate your trust in our craftsmanship and commitment to delivering quality products.

Warm regards,

moods by A